SGH to reinforce importance of good communication

SINGAPORE - We thank Madam Jane Fong for her feedback.

Our doctor had ordered an X-ray and a series of blood tests for her mother to get a definitive diagnosis and to exclude any sinister conditions. We are sorry that the purpose of the tests was not clearly explained to them during the consultation.

The X-ray and the available blood test results were reviewed and conveyed to Madam Fong and her mother by our doctor on the same day.

We should have informed them that the turnaround time for some of the blood tests would take longer, and that the doctor had meant to notify them if the results were abnormal. A copy of the results has since been sent to them.

We acknowledge that good doctor-patient communication is essential in helping our patients and their families understand the medical management of their conditions. We will continue to reinforce to our staff the importance of good communication when caring for our patients, especially the elderly.

Tan Mann Hong (Associate Professor)

Head, Department of Orthopaedic Surgery

Singapore General Hospital

This article was first published on MONTH DAY, 2014.
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