We thank Madam Lucy Ng for her feedback ("Telcos' credit-card surcharge on phones"; Thursday).
For our customers' convenience, StarHub provides a wide range of payment choices at our retail outlets.
It is not our practice to collect credit-card surcharges from customers for any purchase.
We also strongly encourage our authorised dealers to do the same for customers.
Some of them have clarified that a credit-card surcharge is sometimes necessary to cover the transaction cost for standalone mobile devices.
This is explained to customers upfront before any purchase.
Corporate Communications Executive
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