Vouchers not enough to make up for disruption

Vouchers not enough to make up for disruption
Passengers at Changi Airport speaking to a Scoot employee on 1 February 2013. More than 400 Singapore-Qingdao-Shenyang travellers had to wait 15 hours for their flight to take off because of a problem with the plane’s fuel tank.
PHOTO: Wanbao

I read with disbelief that two Scoot flights were delayed for nearly 24 hours ("22-hour flight delay riles Scoot passengers"; yesterday).

This is not the first time I have heard about delays with this airline.

My nephew flew twice with the airline, and both times, the flights were delayed and he was given travel vouchers as compensation.

Scoot must understand that these compensations cannot be compared to the frustration of having to reschedule all of one's travel plans (hotel bookings, car rental, sightseeing, and so on).


This article was first published on June 23, 2015.
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