SINGAPORE - Changi Airport has been named the world's best airport in an annual global survey of travellers - its second consecutive win.
South Korea's Incheon International Airport came in second while Munich Airport bagged the bronze.
The World Airport Awards are based on a survey by London-based research firm Skytrax. This year, the firm received 12.85 million nominations from air travellers of 110 nationalities. More than 400 airports worldwide were evaluated.
The survey evaluates customer satisfaction across 39 key performance indicators, including shopping, check-in, and security and immigration.
Skytrax's chief executive officer, Mr Edward Plaisted, said: "Changi Airport offers a travel experience in itself and continues to develop its quality standards to be named the world's favourite airport again."
This article by The Straits Times was published in MyPaper, a free, bilingual newspaper published by Singapore Press Holdings.
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