From stealing naps, leaving your pillows filthy, and getting revenge on rude guests, a hotel maid has shared with www.trivago.sg and News.com.au her housekeeping secrets.
The maid, who works at a five-star resort in Orlando, Florida, tells us what the job is really like - and what really goes on in your hotel room!
How many rooms in total do you clean in a day?
It can range between 10-15 checked-out rooms and about another 10 basic cleans when a guest is still staying in the room. For a room where a guest has checked out it usually takes 45 minutes for a standard room, a suite or VIP room always takes longer. For guests that are still staying in the room, it takes about 10-15 minutes.
Is there anything that you don't clean in the rooms?
When I have time I will clean everything, but sometimes it's so busy and management still expects everything to be cleaned just as fast as a day that isn't as busy. If this is the case I usually won't vacuum and will just do a fast clean, like rinse the bath instead of scrubbing or dusting over surfaces quickly. The remote control is something I would say doesn't get a proper clean; I just go over it with the same cloth I use for the bedside table.
How often are pillows replaced? What about the bedding?
Where I work now, pillows and bedding are replaced at every check-out. However before when I used to work at a budget hotel we rarely changed them, even when there were sweat stains or marks on the pillow we would just cover it with a new case - some differences between staying in a budget hotel to a luxury hotel.