SEPANG - Clearing immigration is faster now at the Low Cost Carrier Terminal (LCCT) after more counters were opened following Sunday's bottleneck where about 1,000 travellers were affected due to a lack of officers.
The affected travellers had also complained about faulty air-conditioning and escalators that had made a bad situation worse. These facilities have since been fixed.
Banker Liew Sen Yee, 30, who arrived from Singapore for work on Monday, said she had no problems passing through especially since there were functioning autogates in addition to manual immigration counters for those with Malaysian passports.
South Korean national Kelly Kwan, 35, said she and her husband passed through immigration, baggage claim and customs in a matter of minutes.
"It was fine. We only took 10 minutes to come out. There were eight counters open for those with foreign passports," she said.
On Sunday, only three immigration counters had reportedly been open to handle the huge crowd of travellers.
Malaysia Airports Holdings Bhd operation services senior general manager Datuk Azmi Murad said that the bottleneck had been sorted out within two hours.
Operations at the LCCT are moving to KLIA2 and will cease from May 9.
Mesra Indah Jaya Sdn Bhd, the operator of KLIA2's transportation hub, is working to get facilities running smoothly for travellers.
At present, there is only a trickle using the services and not all the bus companies have started up their operations.
A supervisor from Mesra Indah Jaya, who declined to be identified, said only two bus companies had started operations full time - Aerobus and Skybus.
"Some others are slowly coming in, starting with only one or two buses.
"The remainder have yet to even register to operate at the hub," he said.