SEOUL - Jeju International Airport topped the rankings in customer service among South Korea's airports, a lawmaker said Thursday, citing a report by Korea Airports Corp.
Meanwhile, Representative Lee Noh-geun of the ruling Saenuri Party said, Gimpo International Airport came in the worst among the 14 local airports evaluated, which excluded Incheon International Airport.
He said the service scores of the 14 airports averaged 90.2 points. The evaluation included parking services, security services, cleanliness, information desk, facilities and shuttle buses.
Jeju International Airport came out on top with 97.9 points, beating out both Daegu International Airport and Wonju airport with 96.3 points.
Gimpo International Airport's ranking came in last, dropping 14.6 points from last year to 78.2 points. Its score was lower than Gwangju Airport (82.1) and Gimhae International Airport (84.8).
Gimpo International Airport scored especially low in employee attitude such as greetings and friendliness, marking below 50 points in identification check services.
"In Gimpo, Gwangju and Gimhae airports, employees have shown inhospitable attitudes such as speaking ill of customers or acting high-handedly," Rep. Lee said, calling for plans to improve service.
On the other hand, Jeju International Airport scored 100 points in employee attitude. The report said that Jeju airport also maintained high standards in terms of facilities and working process. Its improvement in personnel brought about positive effects on the airport's overall service quality.