MAS aims for seamless travelling by introducing mandatory self check-in

MAS aims for seamless travelling by introducing mandatory self check-in

SEPANG - Malaysia Airlines (MAS) aims to make travelling 'seamless' by using self check-in for all economy class passengers flying out of Kuala Lumpur International Airport (KLIA) starting July 15.

MAS airport services senior manager Mohd Mazlan Md Noor said that their aim is to make travelling quick and easy.

"Passengers have three options, they can check-in through web or mobile at home, or they can come to the airport and check-in through the kiosk," he said at a demonstration session at KLIA on Friday.

Passengers only need to key in their booking reference number or their 13-digit e-ticket number to perform the self check-in which could be done up to 48 hours prior to their flight.

Mazlan estimates the whole process of checking-in via the kiosk, dropping off your bag, and heading to the departure gate to be about five minutes.

"We would like to encourage our customers to use the web or mobile check-in because we want them to have a seamless travel, so they only need to come to the airport and drop their bag, or if they don't have any check-in bags they can proceed to the gate straightaway," said Mazlan.

With the new requirement of self-check in, the former check-in counters will be replaced with bag drop counters.

There will also be two special handling counters to serve unaccompanied minors and disabled customers.

Mazlan said that it is expected that approximately 25,000 customers will use the self check-in kiosks in one day, and hopes that the mandatory self-check in will eliminate long queues.

"In the first few months, we will have quite a number of staff positioned by the kiosks to assist customers with the new self check-in process," he said, adding that MAS is fully prepared for the Raya crowd at the end of the month.

The self check-in system is only just a glimpse of how seamless travelling could be.

Mazlan said that customers can soon expect to experience the convenience of printing and tagging their own baggage tags and dropping off their check-in luggage at an automated baggage drop which will allow customers to take control of their check-in.

"With the automated baggage drop, the passenger can just go to the machine and it would just accept the baggage without staff having to assist you," said Mazlan, adding that MAS hopes to implement this by the end of the year.

French national Lucy Dambreville and her travelling partner Sebastien Sebin who arrived in Malaysia on Friday were impressed with MAS' new self check-in kiosks.

"It was quick, good, and efficient. It's quite easy for foreigners," she said, after using the kiosk for the first time.

"It's quite similar to the ones back home," said the 32-year-old, adding that she does not think that tourists like her will have any problems using the kiosks at KLIA.

Dambreville is expected to use the new self check-in kiosk again during her travels around Malaysia.

"We will be spending seven days in Sarawak then we come back here to visit the North of Peninsular Malaysia," said Dambreville, adding that she is looking forward to seeing Malaysia.

Frequent flyer Faez Mansor said that he travels twice a month, and said that he found MAS' new check-in kiosk "a little bit complicated".

"Thank goodness there was an officer here to assist me on how to use this new system," he said.

"I find that I have to type more things into this new machine," said Faez, but adds that the entire check-in process is still quicker than checking-in at the counter.

"I think this new system is quite good because we don't need to queue except to check-in the bag," said the 27-year-old.

"I think it's especially good for people who are rushing to catch their flight, I think this system is very suitable for them," said Faez.

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