Rare glimpse into the secret SIA training programme

Rare glimpse into the secret SIA training programme

SINGAPORE - It may seem glamorous, but being part of a cabin crew means needing to deal with many situations, often at the same time.

BENSON ANG gets a rare glimpse into the secret SIA training programme and finds that it's...not all plane sailing.

It is still thought of as one of the more glamorous professions.

But being part of Singapore Airlines' (SIA) cabin crew isn't just about looking good.

The airline recently scored higher than rivals Cathay Pacific Airways, Qantas Airlines and Emirates, in the customer satisfaction index, released earlier this month.

SIA attributes this result to its intensive cabin crew training.

Training that takes in every detail, from the arrangement and serving of meals to the handling of every type of passenger - including the smelly or aggressive ones.

Each year, around 800 trainees - all hoping to make the grade - are put through an intensive 15-week programme.

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