SINGAPORE - The Singapore Tourism Board (STB) on Tuesday said it has revoked the license of travel agency Journey of Dream Pte Ltd as of May 19.
STB said that Journey of Dream was first suspended of its Travel Agent (TA) licence (No. 02388) on April 22 as the statutory board had recevied many complaints regarding its "unprofessional conduct" and "non-delivery of travel services".
Since Oct 2013, STB has received a total of 29 against Journey of Dream.
STB said that it found that Journey of Dream had vacated its premises and was not contactable by some customers and STB since May 8, 2014.
"As Journey of Dream has carried on the business of a travel agent in an unprofessional manner, STB proceeded to revoke their licence on May 19, 2014," said the government agency.
"In accordance with the Travel Agents Act, Journey of Dream was given two weeks to appeal to the Ministry of Trade and Industry (MTI) against their revocation, but no appeal was received."
"With the revocation of its licence, Journey of Dream is not allowed to conduct TA activities," added STB. "However, they are still liable to obligations committed to its customers prior to the revocation."
For those affected, STB advised to first contact Journey of Dream regarding the status of their booking or refund. In the event that Journey of Dream cannot be reached or fails to provide relevant service delivery or refund, consumers with travel insurance coverage should approach their insurance providers for assistance.
Consumers who are not covered by travel insurance can seek the help of the Consumers Association of Singapore (CASE) or the Small Claims Tribunal (SCT), where appropriate.
For the latest list of licensed travel agents in Singapore, please visit the Travel Related Users' System (TRUST) website, https://trust.yoursingapore.com.