SINGAPORE - Enter from Somerset Road and you'll find a brand new hotel at Orchardgateway shopping centre.
Hotel Jen Orchardgateway Singapore, located at floors 10 to 19 of the mall, opened its doors to the public on Monday.
The new hotel establishment, run by the Shangri-La hospitality group, is the first hotel to be launched under the group's effort to rebrand Traders Hotels across the region.
While Hotel Jen is managed by the Shangri-La group, do not expect the same experience of the grand old dame at Orange Grove Road, as Hotel Jen takes on a persona of her own. Built on a concept that 'Jen' is a virtual hotelier, who is adventurous and a lover of life, she wants other young and savvy travellers to experience simple pleasures, easy efficiency and a sense of adventure when staying at the hotel. So with that, the Shangri-La hospitality group is pulling out all the stops to make this happen.
Once you arrive at the hotel, you may be asked to place your luggage on a bright yellow trolley like those you see at airports. To check in, take the lift up to Level 10 from the hotel entrance that is near the taxi stand, but separate from the mall's entrance. To the right of the lift doors as you arrive at the hotel's reception is an OnTheGo, a deli where travellers can grab a quick bite if they do not have much time to spare.
While you are still trying to adjust to your new surroundings, a hotel reception staff may come up to you, armed with their iPads, to assist you with checking in. A hotel guide, who took us on a media tour during the hotel opening on Monday, explained that this is more convenient and speeds up the process of letting guests get to their room quickly.
To get to your room, you would have to take another set of lifts, so we don't blame you if you feel lost or actually get lost. But do approach any of the friendly hotel staff, who wear unconventional name tags which are designed similarly to police badges. This unique badge is actually a name tag too help you identify hotel staff quickly if you need any help.