PETALING JAYA - Second-hand car dealers are troubled by the recent Road Transport Department ruling requiring those involved in the transfer of vehicle ownership to give their biometric details.
Federation of Motor and Credit Companies Association of Malaysia president Datuk Tony Khor said dealers had hoped that they could utilise the Interim Ownership Transfer System (STMS), an online platform where vehicle owners can conduct an ownership transfer with car dealers without visiting JPJ offices.
The STMS scanning system in their offices, he said, were linked to the JPJ, which meant the biometric process could be done from there.
"When I buy a car from a customer, I do the scanning from the system in my office and then wait for JPJ approval before gaining interim ownership of the car.
"Now if I sell the same car, the customer has to go to the JPJ office for the biometric process although I have the required equipment," he said when contacted yesterday.
Since June 1, both sellers and new owners involved in the transfer of vehicle ownership need to go through a biometric verification process within seven days with JPJ.
The new ruling applies to vehicles owned by companies and covers the transfer of ownership between individuals and companies.
Khor noted that while both parties need not be present together at the same counter, it was inconvenient for customers as they had to take time off work to go to the nearest JPJ office.
"Most times, people come to car dealers after work or on the weekends. After all documents and procedures are done and dusted, they can easily get the biometric process done at their car dealer's offices, most of which are already linked to the JPJ database.
"With this new ruling, we are forced to tell our buyers to go over to the JPJ office," he said.
A car dealer who operates in Kuala Lumpur said business could be somewhat affected if the dealers had to continue asking their customers to go to JPJ offices for the verification process.
"Many of our customers want to complete the required processes and take home the vehicles at a time convenient to them, and having to go to JPJ may cause some people to be put off," he said.