We thank Ms Lim Wan Keng for emphasising the importance of providing information throughout the transport system ("Update commuters on train delays"; March 26).
Under the Code of Practice on Incident Management, rail operators are required by the Land Transport Authority (LTA) to inform all other MRT lines in the event of a service delay or disruption, so that the operators can broadcast messages to commuters throughout the network in a timely manner.
They are also required to display signs at their MRT stations that indicate clearly the stations affected, the expected delay in journey time, and the available alternatives for commuters to continue their journeys.
Video screens at platforms should also carry text messages alerting commuters to service disruptions.
Commuters can also follow the LTA on Twitter (@LTAsg) for alerts on service delays. Updates from SMRT are available on Twitter (@SMRT_Singapore) and the SMRT Facebook page (www.facebook.com/SMRTCorpSG), while SBS Transit alerts are available on the Iris application and through SMS. To sign up for free SBS SMS alerts, commuters can key in "NEL" or "DTL" and send it to 73535 from their mobile phones.
The LTA will continue to work with the operators to make improvements, so that relevant and accurate information is put out to commuters through multiple channels in a timely manner.
Helen Lim (Ms)
Director, Media Relations
Land Transport Authority
This article was published on April 5 in The Straits Times.
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