Public transport staff recognised for service at Transport Gold 2013 ceremony

Public transport staff recognised for service at Transport Gold 2013 ceremony

Speaking at the Transport Gold 2013 ceremony, Senior Minister of State for Finance and Transport Mrs Josephine Teo said: "Private vehicle usage in current forms cannot grow much more without negatively impacting our environment.


Get the full story from The Straits Times.

Here's the full statement from Singapore Kindness Movement:

Organised by 14 public transport companies and associations, and supported by the Singapore Kindness Movement (SKM), Traffic Police and the Land Transport Authority, the annual Transport Gold Awards was held today to appreciate outstanding service staff of the transport industry in 2013. The Awards encourages the transport industry to continue to provide courteous service to commuters.

This year, 425 service stars were awarded to frontline staff and drivers from the public transport companies and associations to honour their exemplary service for offering commuters a more pleasant travelling experience. Three recipients stood out in particular and were named this year's 'Kindness Champions'.

Mr Ang Yeow Chuan, 59, a cabby from ComfortDelGro Taxis, was awarded the title due to his soft spot for the needy and handicapped regardless of their age. Ms Roliah Aswat, 58, a Customer Service Officer from Transit Link Pte Ltd, was awarded the title for her devotion to and delivery of the company mission "Adding Value Always" and her empathy to the commuters. Mr D Suppiramaniam, 48, a Senior Bus Captain from SMRT Buses Ltd, was awarded the title for his impeccable track record and his contribution to enhancing both service delivery and teamwork.

Mr Ang Yeow Chuan is always ready to offer a discount whenever the needy board his taxi. He has also demonstrated small acts of graciousness for his customers like stopping the meter earlier if they are caught in a jam or waiting for female customers to reach the lift lobby to ensure their safety before driving off. He also makes it a part of his daily route to stop by kidney dialysis centres to see if he could offer taxi trips to patients who need them the most.

Adept in solving customer issues before they become challenging cases, Ms Roliah Aswat is well-known amongst her peers for her constant care and patience to her customers. This year, Ms Aswat went above and beyond when she retrieved a package accidentally left behind by a commuter at the Transit Link's Ticketing Office, and made extraordinary effort to track down the passenger, ensuring the safe return of the package to the owner.

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