Stomp contributor Esther said the glass cover of a wok she had redeemed from FairPrice shattered into pieces, although she had only used it a couple of times.
According to the Stomp contributor, FairPrice said they could not do anything about the incident as she did not keep the shattered glass pieces.
In a phone conversation with STOMP, the Stomp contributor said:
"I recently redeemed this WMF wok from NTUC FairPrice using my loyalty points.
"I had only used it once or twice -- but when cooking last Sunday, the glass cover suddenly exploded into pieces.
"I filed a complaint with NTUC FairPrice and the lady who spoke to me asked me if I had kept the shattered glass pieces.
"I did not, as it was glass and in cases like this, you would normally discard the pieces.
"She responded that since I did not keep any glass pieces as evidence, there was nothing they could do about it and they were unable to conduct testing as to how the incident happened.
"Many other customers would have probably redeemed the wok and I would like to warn them to be careful.
"My domestic helper was using the wok when the incident happened, and thankfully, my kids weren't in kitchen at that time as it could potentially cause injuries.
"As of now, FairPrice has not sent out an alert to warn the public, or an official notice to withdraw the item.
"It's quite a disappointment as to how the case was handled."
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