Order your burger at a kiosk

Order your burger at a kiosk
BurgerUp’s managing director Paul Kwan (above) says the kiosks reduce the chances of getting customised orders wrong.

Fast food at some joints is now even faster and more convenient, thanks to self-service kiosks.

With customisable burgers on its menu, the two-month-old BurgerUp at Yishun 10 Cineplex may appear to be just another eatery jumping on the local burger trend.

But its novelty lies in its self-service kiosks, which has eliminated the need for service staff to take orders from customers.

With five kiosks flanking both entrances of the restaurant, customers can order set meals or customise their burgers and meals via the machines.

They then proceed to the counter to pay and collect their food.

The restaurant's owners say the kiosks are there primarily to provide a smoother ordering experience for customers.

"We always notice other fast food establishments having long queues when taking orders, so we wanted to make ordering easier and faster at our restaurant," says Mr Paul Kwan, 42, the managing director, who started BurgerUp with his friends, Mr Jason Sim and Mr Charlie Tan.

But it is debatable whether the kiosk actually saves more time for the customer than ordering over the counter, as that would depend on how long each customer takes to order.

Mr Kwan says the kiosks allow customers to manage their customisable orders better as there is no service staff to get the orders wrong.

"It also helps to cut down on food wastage.

"I often see people removing what they don't want from their burgers when their instructions to remove certain ingredients are not followed," he adds.

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