HA NOI - The Civil Aviation Authority of Viet Nam has launched a number of hotlines, including those of the authority, airports, and domestic airline firms, to provide better passenger services.
Hotlines are available on the aviation authority's official website at http://caa.gov.vn/Default.aspx?tabid 0&catid 447&articleid 11002. The people can call on these numbers to register their complaints with the authority or any airline firm.
While both telephone and mobile phone numbers can be reached during office hours, only mobile phone numbers can be accessed during non-office hours.
Some of the hotlines are: the civil aviation authority - 0916562119; Noi Bai International Airport - (04)38866538 and 0982772211; Da Nang International Airport - (0511)3614720 and 0947505159; Tan Son Nhat International Airport - (08)35474.234 and 0906871699.
The hotlines of Viet Nam Airlines are (04)38 732732/3241 and 0915 340 996 at the Noi Bai Operation Centre; (08)38 485 839 and 0988 437 626 at the Tan Son Nhat Operation Centre.