Best airports in the world according to passengers

Best airports in the world according to passengers

A list of the world's best airports was announced by ACI, the trade association of the world's airports founded in 1991, on Feb. 16.

Dubbed the 2014 Airport Service Quality (ASQ) Awards, the list was made based on an ACI ASQ survey that captured passengers' immediate appraisals from check-in through to departure at the gate at more than 300 airports worldwide, representing their views on 34 key service indicators and including eight major categories such as access, check-in, security, airport facilities, food and beverage, retail and more.

"Airports are more than simply points of departure and arrival. They are complex businesses in their own right," said ACI World director general Angela Gittens.

"As such, a focus on serving the passenger has become increasingly important to ensuring success. At the end of the day, good business acumen comes down to a simple equation: better service, improved traffic and a healthier bottom line."

According to the list from the ACI, the 2014 best airports in the world by region are as follows.

- Europe: Keflavik (KEF)

Keflavik International Airport is the largest airport in Iceland; most international journeys to or from the country pass through this airport.

Built by the US military during World War II, it is the main hub for Icelandair and WOW air.

- Africa: Mauritius (MRU)

Sir Seewoosagur Ramgoolam International Airport is the main airport in Mauritius and is home to the island nation's national airline, Air Mauritius.

In late 2013, the airport started operating a new passenger terminal with a capacity of 4 million passengers and boasts environmental and ecological aspects such as using solar energy and thermo-insulated facades to reduce heat gain, recover rainwater and integrate nature.

- Asia-Pacific: Seoul Incheon (ICN)

Incheon International Airport is the largest airport in South Korea and one of the largest and busiest airports in the world, serving more than 40 million passengers per year.

Opened for business in early 2001, its long list of attractive facilities includes a golf course, private sleeping rooms, spa, ice skating rink, a casino, indoor gardens, a movie theatre and a Museum of Korean Culture.

- Latin America-Caribbean: Guayaquil (GYE)

Jose Joaquín de Olmedo International Airport is an airport serving Guayaquil, a city in the province of Guayas in Ecuador. Named after a notable Ecuadorian poet and former president of Ecuador, it is the second busiest airport in the country.

Since the airport's domestic area was enlarged, it is capable of handling up to 7.5 million passengers per year.

- Middle East: Amman (AMM)

Located 35 kilometers from the heart of the capital of Amman, Queen Alia International Airport is Jordan's largest airport and home to the country's national flag carrier Royal Jordanian Airlines.

Earlier last year, the second phase of the airport's expansion was launched, aiming to raise its annual passenger traffic capacity to up to 12 million in 2016.

- North America: Indianapolis (IND)

Opened in 1931, Indianapolis International Airport in the US is the largest airport in Indiana.

Other than offering a variety of services and amenities - from a barbershop and travel spas to free WiFi access throughout the passenger terminal - visitors can also take advantage of touch-screen kiosks that provide direct-dial phone access to Indianapolis hotels, restaurants, attractions, museums and businesses.


More about

Purchase this article for republication.



Your daily good stuff - AsiaOne stories delivered straight to your inbox
By signing up, you agree to our Privacy policy and Terms and Conditions.