Complaint app for tourists to Thailand gets wider reach

Complaint app for tourists to Thailand gets wider reach
A Thai temple in Ayuthaya is captured against the setting sun.
PHOTO: JOHN TAN

For the further convenience of foreign tourists wishing to make complaints to the authorities, app PSC1111 will be soon be active on iPhone and Android phones, said deputy government spokesman Maj-General Sansern Kaewkamnerd.

The app, now available for download in iStore and Playstore, supplements two existing |services - the 1155 hotline for Tourist Police emergency response, and the 1111 hotline |for non-emergency response by the PM's Office Ministry, said Sansern.

Since March, 1,793 complaints had been filed by foreigners, 1,734 of which were for emergencies through the 1155 and the 1111 services, with Britons and Chinese the two largest groups at 1,633 and 59 respectively, he said.

There are three other ways for Thais and foreigners to submit complaints - www.1111.go.th; postage-free PO Box 1111, and Service Box 1111 at Gate 4 of Government House. All the 1111 |services are run by 150 staff comprising both contractors and civil servants.

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