TAIPEI, Taiwan - The European Union has launched an investigation into whether Disneyland Paris is overcharging foreign customers, which is against EU law. Taiwanese visitors to the theme park are reportedly charged more than locals.
If one books a one-day pass on Disneyland Paris' website, the price for customers in France is 59 euros (S$89), but for Taiwan it is 74 euros. The same applies for tourists from China, Hong Kong and Germany.
The European Commission said that it has received a number of complaints against Disneyland Paris, according to media reports.
The amusement park overcharged British visitors and Germans for premium packages in some cases, a report claimed. It said that Disneyland Paris allegedly charges French customers 1,346 euros but 1,870 euros to British visitors and up to 2,447 euros to those from Germany - a difference of up to 1,101 euros.
Many unhappy foreign customers have complained to the European Commission.
A European Commission spokeswoman issued a statement, saying that the commission and European consumer centres often receive complaints concerning unjustified differences in treatment on the grounds of nationality or residence, which is banned under the EU law's services directive.
She also noted that consumers seeking to buy services or goods in another member state are frequently prevented from getting the best price.
Disneyland Paris defended its policy on pricing, saying that the price of a basic resort package is the same for all markets when it is purchased directly from Disneyland Paris, according to the reports.
The park also claimed that it attracts customers by offering different promotions depending on different markets according to the local holiday calendar and booking patterns.
Disneyland Paris added that visitors are able to directly contact the central reservation office for a specific promotional booking outside of their local market.
According to media reports, a separate case launched last week accused Hollywood studios and Sky UK of entering into illegal agreements to prevent EU consumers from getting the UK and Ireland's pay-TV services. Currently, all companies are arguing the charges and in the Disneyland Paris case, if France does not take action against Disneyland, the European Commission can eventually take France to court, reports said.