Eu Yan Sang recalls batch no. 2251 of Infant Brown Rice Si Shen Powder in Singapore

UPDATE: The recall affects only products from batch number 2251, and the affected product was distributed in only Singapore, said Eu Yan Sang in a statement today (Nov 28)

Here is their statement in full:

"Health and food safety is of utmost importance to Eu Yan Sang. For generations, we have practiced best standards for our products from herb sourcing, manufacturing, packaging, to labelling.

"On Nov 19, Saturday, our customer service centre received an email from Ms Yan Shi Ying, alleging she found a wire mesh in a tin of Eu Yan Sang Infant Brown Rice Si Shen Powder product (Batch Number: 2251).

"Our customer service officer had contacted Ms Yan on Nov 21, Monday morning to seek for more information and offered a refund or an exchange. We had also expressed the intention to retrieve the affected tin for further investigation. However, Ms Yan went ahead to share a post on social media on 22 Nov, Tuesday evening before allowing us to conduct further investigation.

"We regret that this had happened. We are taking this case seriously, with concerns over the health and safety of our customers. On 23 Nov, Wednesday, we took proactive measures by voluntarily removing the affected product from our stores in Singapore for a full investigation. Existing samples from the same batch (Batch Number: 2251) were sent for lab test. On the same day, we attempted to contact Ms Yan again and understood that she will leave the matter to the authority.

"We would like to assure our customers that this is an isolated incident which we take very seriously and are investigating as part of our due diligence. We seek our customers' understanding that the lab test results will only be available in a week. We are in touch with Agri-Food & Veterinary Authority and will co-operate fully in its inquiries.

"The affected product was only distributed in Singapore. Should there be a refund or exchange of this particular batch of product, please approach any of our retail outlets or contact our customer service hotline at 1800 8881879 or email us at info@euyansang.com.

In the Nov 26 report:

Chinese herbal chain Eu Yan Sang has recalled its Infant Brown Rice Si Shen Powder from stores after a consumer found a piece of wire mesh in it.

Consumers who have purchased the product are advised not to consume it, said a statement by the Agri-Food & Veterinary Authority of Singapore (AVA) today (Nov 26).

AVA said it had received feedback from a member of the public on Nov 23 about a piece of wire mesh that was found in a tin of the rice powder.

AVA is working with Eu Yan Sang to investigate the matter. "While investigations are ongoing, the product has been voluntarily recalled by Eu Yan Sang as a precaution," it added.

The item is sold out on its Singapore website. The prices shown include the one on special offer at $13.20 while the normal price is listed as $16.50.

Consumers may contact Eu Yan Sang at 1800 888 1879 or email info@euyansang.com for enquiries or refund, it said.

chenj@sph.com.sg