SINGAPORE - We are sorry for Ms Lee Miew Fun's experience at our Emergency Department on June 11.
Ms Lee was seen by our doctor for sudden knee pain.
She had previously visited her general practitioner for the pain and was referred to the specialist outpatient clinic for further treatment of a degenerative knee condition.
Our emergency doctor had thoroughly examined her knees and referred to the X-ray reports before discussing with her the treatment for her condition.
As there were no signs of fractures or infection, Ms Lee was offered pain medication and rest to relieve her discomfort before her outpatient appointment on June 24.
We understand Ms Lee's anxiety over her knee pain.
However, based on the evaluation of her condition, she did not require immediate admission and urgent surgery as it was a non-emergency.
While our doctor had explained the treatment rationale to her, we could have been more sensitive in our communication.
The safety and well-being of our patients are a priority.
We would like to assure Ms Lee that due care was taken and that her medical management was appropriate.
Evelyn Wong (Dr)
Head, Department of Emergency Medicine
Singapore General Hospital
This article was first published on June 19, 2014.
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