Man gets full refund over painful failed facial treatment

Man gets full refund over painful failed facial treatment

JOHOR BARU - All he wanted was a pigment-free face but an internal security auditor felt cheated after forking out RM8,888 (S$3482) - his beautician was unable to clear the black spots.

Zainudin Abdul Manan said he thought the black spots below his right eye and left cheek would disappear after undergoing several facial treatment sessions.

"After three painful sessions, I did not see any improvement on my face.

"The skin care company convinced me that the pigments could be removed before I signed up for the treatment programme," he said when met at the Consumer Claims Tribunal here yesterday.

Zainuddin added that he had his first treatment in May and two other sessions in June and July.

"Although I have another session left, I decided to forgo it as the pain is excruciating and I cannot see any difference even after three treatments.

"Each session took about three hours as the beautician would apply some special serum on my face and I have to bear the pain until they wipe it away," he added.

He claimed that he was also required to use other facial products recommended as the company claimed they would "optimise" the results.

Tribunal president M. Suppiah ordered the skin care and beauty company, which was not present during the hearing, to pay a full refund to Zainudin within 14 days.

Suppiah added, however, that the company was allowed to challenge the award if they were dissatisfied with the decision.

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