PETALING JAYA - Emotions ran high during a ticket refund briefing at Wisma Bentley Music here, with angry K-pop fans demanding their money back for a concert that was cancelled in May this year.
The crowd later dispersed after police officers were called to the scene, responding to a report lodged against the company.
Those interviewed from the 150-strong crowd claimed that the event company cancelled the concert at the last minute, avoided questions on refunds and were now asking ticket buyers to wait for 18 months to get their money back.
They claimed they were also asked to sign a non-disclosure agreement, to not reveal the briefing details to any third party, the press or on social media, or they would face legal action from the company.
Wendy Chew, 47, who was among those who came for the briefing, said the Asia Super Showcase 2013 was to be held on May 12 and would feature K-Pop acts like Girls Generation, Shinhwa and AOA.
"They cancelled two days before the concert and promised to refund us by November. Then we got an e-mail of this briefing and now they are telling us we have to wait 18 months to get our money. This is too long," she said.
Wong Foo Yau, 28 who spent RM3,600 (S$1,400) in ticket, said people were disappointed with the way the company was handling the issue.
"They threateningly tried to make us sign non-disclosure agreements so we cannot talk about them or they can sue us. I think they aren't sincere about solving our problem and have been delaying it," said Wong.
Student Nurul Nabila, 22 said she and her friends spent RM876 on tickets and were frustrated with the delay.