SINGAPORE - An independent test conducted by the Infocomm Development Authority (IDA) in September showed that the telcos fell short of the 99 per cent outdoor mobile network coverage required of them.
IDA Imposes Financial Penalties on Mobile Operators for Non-compliance with Quality of Service Standard for 3G Public Cellular Mobile Telephone Services
Penalty Imposed on M1, SingTel Mobile and StarHub Mobile for Non-compliance with IDA's 3G Quality of Service Standard for the Nation-wide Outdoor Service Coverage Indicator
The Infocomm Development Authority of Singapore has found that the three mobile operators in Singapore, M1, SingTel Mobile and StarHub Mobile, failed to comply with IDA's Quality of Service (QoS) standard for nation-wide outdoor areas for 3G mobile telephone services.
The QoS framework for 3G mobile services was revised in January 2012, with more stringent standards kicking in from April 2012 onwards. For example, the standard for outdoor coverage was raised from 95 per cent to 99 per cent, and included an expansion in testing areas.
With the implementation of the new standards, IDA audited the mobile operators' networks from April to June 2012, and initiated a joint survey with all three mobile operators in September 2012.
The results of the joint survey showed that the nation-wide outdoor service coverage for all three mobile operators was below the QoS standard of at least 99 per cent, even though they performed well in providing general mobile coverage.