Angry passengers at Changi Airport after Scoot flight delayed overnight

SINGAPORE - Passengers of a Scoot flight bound for Perth from Singapore were left stranded for nearly a day at Changi Airport after the flight was delayed.

This was Scoot's second flight delay in two days, after flight TZ221 from Hong Kong to Singapore on Friday, Jun 19, was grounded for over 24 hours due to a technical fault.

In a post on Facebook, the budget carrier said that Scoot flight TZ8 was scheduled to leave Singapore at 12.10pm on Saturday, Jun 20.

"It was delayed at Changi Airport due to a technical issue and we regret that the delay has inconvenienced our guests."

The flight was then re-scheduled to depart from Singapore at 9.50am on Sunday, Jun 21, more than 21 hours after its originally scheduled departure time.

Two videos were also posted on YouTube showing irate passengers shouting loudly at a man who claimed to be a "handling agent" of the airline at the terminal.

In one of the videos, a Singaporean woman can be heard shouting that she had been waiting with her baby for over 12 hours at the airport, while another man is heard demanding to meet Scoot's senior management.

The user who posted the videos explained that the flight had initially been delayed because it had failed an inspection and its tyres were worn out, and that passengers had subsequently twice boarded the plane before being told to alight.

The user also said that the airline had then told the passengers to return to the airport the following day, and did not provide compensation for transport out of the airport or arrange overnight accommodation for the stranded passengers.

seanyap@sph.com.sg