SINGAPORE - Cleaner Rahman Md Arifur was at the void deck of Block 115 Ang Mo Kio Avenue 4 on Friday morning when he saw two men jumping from the second floor.
He looked up to see two other people balancing on a ledge, hanging onto bamboo-pole holders outside a window on the second floor, with black smoke billowing behind them.
The 31-year-old immediately alerted the cleaner in charge of the area, Mr Abu Repon Abu Koddus.
When Mr Repon, 38, arrived, he fetched a ladder from a nearby block.
In the meantime, two other cleaners and two neighbours also rallied to help. They placed discarded mattresses on the ground as a safety measure.
They also moved the two men who had already jumped down, Mr Choon Siew Weng, 56, and the other man, 37, to the void deck for their safety.
When the ladder was placed below Ms Teo Siew Choo and Mr Gan Hwee Sun, the two people who were desperately hanging on to escape the fire, they were too afraid to go down.
"The woman was shivering," Mr Repon said, speaking to the media. "So I climbed up, held her hand, and came down with her. Then I brought the man down."