Continue Teletext as a public service

I was surprised and rather disappointed to learn that MediaCorp is terminating its Teletext service at the end of this month ("Don't pull the plug on Teletext" by Mr Tay Eng Kiang; Sept 5).

The reasons given were that information available on Teletext is now readily accessible online, via mobile devices as well as connected television and outdoor screens, and that the newer digital platforms have seen growth in usage while the number of Teletext users has declined over the years.

Many older Singaporeans still rely on Teletext for timely information. One of them is my 67-year-old mother, who uses the service every day to check stock prices and 4-D results.

She does not understand English and is not computer-literate. Once Teletext ceases operation, she will not have other viable sources of information to turn to. I am sure there are many Teletext users who are in a similar situation. Some may not be able to afford mobile devices, computers or even a monthly Internet subscription.

I hope MediaCorp can continue to offer this important service, even if it is no longer as profitable as online platforms. It will be a form of public service much needed and welcomed by many older Singaporeans, who are already feeling the effects of digital exclusion.

June Teng (Ms)

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