Shree Harini, aged three, was injured at a childcare centre while her parents were at work in January last year.
So began a dispute between her parents and the PAP Community Foundation (PCF), which runs the Little Wings childcare centre at Jurong West Street 42.
Shree Harini's mother, Madam Rajeshwari Pandi Rasan, claimed that she was not given any satisfactory reason or "even an apology" for the injury.
Upset by the "inaction", she and her husband have hired a lawyer, Mr G. Dinagaran, to seek compensation for their daughter's injuries and medical care.
Madam Rajeshwari told The New Paper: "I am not out to cause trouble. The childcare centre said it was going to investigate, but till today, I still don't know what exactly happened other than the fact that my daughter was severely injured.
"And although my daughter is now fit to attend kindergarten, at the end of the day, all I want is the truth."
A PCF spokesman said that it had explained to the parents the circumstances of the incident and was prepared to meet the child's medical expenses.
Relating her version of events, Madam Rajeshwari, 25, said that she and her husband, Mr Suresh Kumar, also 25, received a call from the childcare centre on Jan 31 last year.
"I was told that my daughter had hurt her toes, but one teacher told me it wasn't anything to worry about," she said, adding that she was informed that the centre had taken Shree Harini to a clinic but she was then referred to a hospital.
After the phone call, the couple went to the National University Hospital (NUH), where Shree Harini had been sent.