GEORGE TOWN - A credit card applied for by a clerk was used four times even before she received the letter containing the card.
Lee Boon Teng, 30, said she had applied for the card with a bank in April 2012 and a letter arrived on May 27 via normal post - still sealed - but with the card missing.
Two days earlier on May 25, Lee had become worried after receiving two SMSes notifying her about two of the four dubious transactions.
"She called the bank's hotline the day she received the SMSes but was told to ignore the notification, which might have been wrongly sent," Penang MCA public service and complaints bureau head Gui Guat Lye said at the Penang MCA headquarters in Jalan Transfer yesterday.
All four transactions were done on May 25. Three were made at jewellery stores, while another transaction was at a grocery store.
Lee called the bank again on May 27 and lodged a police report at the Patani Road police station.
Gui said the bank sent a letter dated July 9 this year to Lee, stating that her case had been reviewed and the bank would not pursue her for the RM4,288.38, which included late and finance charges.
However, on Oct 5, Lee received a credit card statement from the bank, requesting immediate payment of the sum.
"A debit collection agency also called up my workplace on Oct 23, asking me to clear the outstanding credit card debt," Lee said.