SINGAPORE - She had no qualms paying the full sum of $5,000 for her ergonomic furniture bought last November even though the goods would arrive only three months later.
This was because the housewife, who wanted to be known only as Mrs Lee, had heard good things about CrossCom Ergonomic Lifestyle.
The 37-year-old said: "If you mention children's ergonomic furniture, only a few names will come up, and CrossCom is one of them."
But the furniture never arrived.
In February, when her items were scheduled to be delivered, the housewife was told by a CrossCom employee to wait for another month as the company was experiencing some delays.
It was only when March came around that she decided the wait got too long.
Mrs Lee contacted CrossCom again. This time, her 10 calls and two e-mails went unanswered.
By then, she realised that the company had vacated its premises at Forum The Shopping Mall too.
A Forum spokesman said CrossCom, which has been a tenant at the mall in Orchard Road since 1998, ceased operating towards the end of last year.
"There were no outstanding issues when they returned the unit to us in early January," she said.
Mrs Lee finally made some headway in solving the mystery behind her undelivered furniture by contacting Moll, one of the furniture manufacturers.
In an e-mail reply, a representative from the German furniture manufacturer said Mrs Lee's order was never placed, and that they had received other similar inquiries in the same month, she said.
Records from the Accounting and Corporate Regulatory Authority (Acra) show Ms Janet Lee Lay Loo and Ms Daeve Yap as CrossCom's managing director and director respectively.
Ms Yap is also listed as a property agent with Huttons Real Estate. When The New Paper called her number that was listed on Huttons' website, it was no longer in use.
When TNP went down to CrossCom's head office at Upper Aljunied Link, the office space had been taken over by Cargo Masters, which provides freight-forwarding services.
The security guard at the warehouse said he has come across four to five others who came looking for CrossCom only to find out it was no longer there.