The salesman pushed me, claimed a shopper at Sim Lim Square.
Not true, the salesman retorted.
A dispute is again being waged between a customer and sales staff at the mall. Although the number of such occurrences are decreasing, the consumer watchdog said customers should be alert.
A shopping trip to Sim Lim Square ended with a trip to the hospital for the customer, who wanted to be known only as Mr Frankie, 34. He claimed he was manhandled when he returned to a shop where he bought a camera tripod.
He had wanted to exchange it for something of an equal value, he said. But he claimed the salesman at the shop refused to do so, was rude and pushed him, causing him to injure his hand.
Mr Frankie, an event manager and emcee, said he was at Sim Lim Square on May 28 to look for a camera tripod. He bought a camera tripod for $34 from Square United Cam.
But he claimed he had problems with it.
He said: "The tripod was unstable when I put my camera on top of it. The quality is very bad. I bought it because it was cheap."
On June 4 at about 8pm, he returned to the shop to exchange it for something of an equal value.
But he said the same salesman who served him that day refused to do so.
Mr Frankie said: "He advised me to buy another tripod that was more expensive. I tested it and it was still not stable."
He claimed the salesman tried to skirt the issue and slashed its price from $900 to $550 to entice him to buy it. But Mr Frankie wasn't interested.
He claimed the salesman then threw his tripod out of the shop.
"I went to pick it up and went back into the shop. He (the salesman) pushed me violently and I landed on some chairs. I used my left hand to support myself from falling down. But I still landed on the ground," he said.
Mr Frankie claimed another staff tried to push him out of the shop. But he managed to get into the shop and called the police with his mobile phone.