SINGAPORE - Sim Lim Square's management told the media at a press conference held on Nov 7 that the sales tactics used by some retailers were equivalent to daylight robbery.
They reiterated that they felt powerless over how to deal with unethical retailers and wanted the law to be revised to better protect consumers, The Straits Times reported.
The mall's management has no say on rejecting these black sheep, as most agreements are negotiated between hundreds of landlords and tenants.
According to Channel NewsAsia, Sim Lim Square's vice-chairman Kwek Theng Swee said "some retailers can't handle it, so they think of funny ways to handle the situation," when faced with the increasingly stiff competition.
In The New Paper's report, Sim Lim Square's managing agent Chan Kok Hong said only a few out of 480 retailers operating in the mall are scammers and added it was unfair for the other tenants that have been affected by the slew of bad press the mall received for the past week.
On Nov 3, the managing committee had appealed for help from the police, Consumers' Association of Singapore (CASE) and Singapore Tourism Board (STB) so as to weed out the errant retailers.
5 ways rogue retailers scam customers, graphics by Straits Times Graphic