I FULLY support the move to require registration for netizens who post on the website of the Government's feedback arm ("PM outlines new approach for online engagement"; last Saturday). This will ensure that netizens take responsibility for what they post.
But certain protocols have to be established for ministers and government agencies to acknowledge receipt of e-mail feedback, and whether the issues raised merit further investigation and action.
Such acknowledgement is often lacking, leaving the writer at a loss as to whether his feedback is being followed up on.
Yeow Hwee Ming
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