Government websites need to acknowledge public feedback

Government websites need to acknowledge public feedback
PHOTO: ST

I FULLY support the move to require registration for netizens who post on the website of the Government's feedback arm ("PM outlines new approach for online engagement"; last Saturday). This will ensure that netizens take responsibility for what they post.

But certain protocols have to be established for ministers and government agencies to acknowledge receipt of e-mail feedback, and whether the issues raised merit further investigation and action.

Such acknowledgement is often lacking, leaving the writer at a loss as to whether his feedback is being followed up on.

Yeow Hwee Ming


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