Mr Chester Low, 49, was making his way to the supermarket to get a copy of The New Paper last Thursday when he came across a strange sight.
There was no one queueing to use the POSB ATMs in Woodlands Civic Centre.
As he checked, he realised that there was a temporary shutdown.
He even heard complaints from passers-by that the Internet connection on their phones was disrupted.
Realising that something was not right, the fulltime caregiver immediately called The New Paper hotline, which he had stored in his phone's contact list.
He did not have any idea that his call would be the first tip-off to the newspaper of the fire at Sing- Tel's Bukit Panjang Internet Exchange building.
Mr Low said: "I think most people read The New Paper, so it was the best option to inform them what was happening. The paper is very popular and well-recognised."
The story was published last Friday. Mr Low never misses a copy of The New Paper, buying it from the nearest convenient store or supermarket near his flat in Woodlands.
He also said the revamp of the paper has managed to interest him in his daily read.
"I have always been a big fan of The New Paper. I never go home without a copy of it. "The stories they have are compassionate and touching," he said.