IDA to implement changes to Directory Services in 2014

IDA to implement changes to Directory Services in 2014

SINGAPORE - The Infocomm Development Authority (IDA) will be implementing several changes to its Directory Services with effect from April 1 next year.

These changes follow IDA's completed review of the regulatory requirement for Directory Services, after taking public feedback into account. The changes to be made reflect the under-utilisation of residential phone books and growing concerns about the protection of personal data.

Publication of the residential listing will no longer be a regulatory requirement and fixed-line operators may choose to continue providing the residential listing on a voluntary or commercial basis. However, they will have to comply with the Personal Data Protection Act relating to the collection, use, and disclosure of data for individuals.

In addition, fixed-line subscribers will be allowed a one-time free-of-charge Number Unlisting Service to remove their information from published directories and the "Service 100" Directory Enquiry service. Each fixed-line subscriber will also be able to request for three public fixed-line telephone numbers every month at no charge.

Aside from the above changes, fixed-line operators are required to continue providing the business listing for published directories, either in printed or electronic form. Consumers will be able to continue using the "Service 100" Directory Enquiry service to request for public residential and business numbers.

minlee@sph.com.sg

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