KOI Cafe fires employee for insulting customer over the weekend

SINGAPORE - The KOI Cafe employee who insulted and used vulgarities on a customer has been fired, reported The Straits Times.

The customer, Ms Gia Munaji Salamat, had posted a video on her personal Facebook page about the argument between her and the employee over the weekend.

The video has since gone viral, garnering more than 83,000 views and over 2,500 shares on Facebook.

KOI Cafe had acknowledged the incident on their own Facebook page and stated that they would clarify the matter once they spoke with the relevant parties, reported Stomp.

According to The Straits Times, Ms Gia had met with two managers from KOI Cafe on Oct 27 and was presented with a bouquet of flowers as well as a handwritten letter from the employee, Rachel.

The Straits Times reported Rachel, a foreign student, had expressed regret over her actions in her apology letter and had hoped for Ms Gia to understand that she was "under immense stress" due to varying matters besides work and was therefore unable to control her emotions.

In a post on its Facebook page, KOI Cafe stated: "We are very sorry to make our valued customers feel disappointed and we believe we will do better with your kind support!"

Although the situation was quickly resolved, Ms Gia said that she was "uncomfortable" with the fact that the employee was fired as she had no "ill intention" by posting the video, reported The Straits Times.

ssandrea@sph.com.sg