LAMC Productions gets flak for 'nightmare' organisation of Guns N' Roses concert

It was like "knock, knock, knocking on heaven's door" to get drinks and food at the Guns N' Roses concert. Even "a little patience" didn't help much.

I had wanted to relive my teenage head-banging years of listening to these legends with this concert so I bought a $318 Pen A ticket as well as a $16 shuttle bus ticket - although I didn't use it in the end due to kind friends letting me carpool with them.

I had my initial doubts about how the shuttle buses may run and sadly, my doubts came true. Altogether, the concert experience has turned out bittersweet for me.

Guns N' Roses delivered a stellar 3-hour performance at the Changi Exhibition Centre last night (Feb 25) to a crowd of 50,000 but that can't be said true for its organisers LAMC Productions.

Their Facebook page has been inundated with complaints from the public for the "nightmare" organisation, as some commentators put it.

Pearl Ang posted her comment: "The logistics was phenomenally a NIGHTMARE."

LAMC has noticed the complaints and posted that they "pledge to refund the unspent RFID credits." But their post has not sat well with many.

Those who bought tickets to the concert got RFID wristbands that allows for cash top-ups so that actual money need not be exchanged at the venue.

Unfortunately, concert-goers spent a lot of their time lining up - from topping up their credits, to separate food and drinks lines, toilet queues, merchandise queues, entry into and exit from the venue as well as lining up for the shuttle buses.

There seemed to be more waiting in line than the actual enjoyment of the concert.

Melinda Wong said she "had to miss parts of the concert just for all this lining up."

What made it worse was after all that waiting in line, drinks and food ran out, and there was no way to get refunds for unused credit. I still have $50 in mine.

Anthony Horsnell wants an explanation:

Safety also seemed to be an issue for Hanis Zakaria:

Unhappy fans have also gone on to Guns N' Roses Facebook page to voice their anger about the organisers while thanking GnR for their awesome performance.

Despite the many complaints, there were some, especially those in VIP, who had a better experience than most.

Jessie Cheah is one of them who bought VIP tickets, and Ken Piong makes a valid reply to her comment:

I am, of course, happy to have seen (make that tiny glimpses of) the legends but even their amazing performance cannot fully shake off the disappointing feeling I have overall.

spanaech@sph.com.sg

Read also: Hard rock icons Guns N' Roses shine in Singapore despite less-than-stellar sound