LTA, MSO win global award for using geographical data to improve efficiency

LTA, MSO win global award for using geographical data to improve efficiency
Ms Grace Fu, Minister in the Prime Minister's Office and Ms Low Yen Ling, Mayor of South West District at the launch of the new MSO OneService mobile app on Jan 25.
PHOTO: The Straits Times

SINGAPORE - The Land Transport Authority (LTA) and the Municipal Services Office (MSO) have been conferred awards for their use of geographic information system technology in improving the efficiency of key public services.

The agencies were selected from a pool of over 400,000 organisations worldwide, and were presented with the awards at the global mapping software firm Esri's annual global Esri User Conference in San Diego, California on Wednesday.

LTA was recognised for its data analytics programme called Planning for Land Transport Network (PLANET), where it used GIS technology to help planners understand geographical aspects of commuter trends.

The system allowed planners to map and analyse hotspots of passenger-crowding on buses during peak hours, and the analytics were then used in local community engagements to develop effective policies to improve transport programmes.

The use of GIS data enabled LTA to achieve a 60 per cent reduction in persistently-crowded bus services, and also helped them achieve a reduction in average waiting times by three to seven minutes, despite increases in average daily bus ridership.

Mrs Rosina Howe, LTA's Group Director, Innovation and Infocomm Technology, said: "We are very honoured to receive this award. GIS tools have revolutionised our capabilities to plan transport routes more efficiently, identify gaps quickly and allow us to work with our bus operators to deploy our resources in a much more efficient manner."

Meanwhile, the MSO's integrated municipal feedback management system, OneService@SG (OSSG), developed in partnership with the Infocomm Development Authority (IDA), was recognised for leveraging on GIS technology to improve delivery of municipal services by enhancing inter-agency coordination.

The system uses geographical data to facilitate seamless case referral between agencies using spatially-defined parameters, which enables MSO to have oversight over all municipal feedback cases, regardless of where the feedback was first received.

ESRI Singapore chief executive officer Mr Thomas Pramotedham said the awards are global recognition of LTA and MSO's commitment to deliver efficient and effective services to the public by using GIS technology.

"Their work exemplifies how government agencies around the world are using GIS to extend the impact of their work in their respective departments, organisations, and citizens at large," he added.

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