LTA working to improve survey process

LTA working to improve survey process

As part of our efforts to improve service delivery for the Land Transport Authority hotline, we conduct surveys to measure the overall satisfaction level of users ("Feedback sought 6 months after call" by Madam Shirley Ng Gek Lee; Aug 19). These include monthly surveys and an annual survey, which we conduct with people who have called in over the last one year.

We note Madam Ng's feedback that six months may be too long for some users to recall their experience, and will work with our survey agency to improve the process.

The call does not fall under the purview of the Do Not Call (DNC) Registry, which is intended to help consumers reduce unsolicited telemarketing calls or messages.

As telephone calls for conducting market research or surveys are not considered telemarketing calls under the DNC provisions of the Personal Data Protection Act, the DNC requirements will not apply.

Helen Lim (Ms)
Director, Media Relations
Land Transport Authority

Evelyn Goh (Ms)
Director, Communications, Planning & Policy
Personal Data Protection Commission

This article was first published on Sep 5, 2014.
Get a copy of The Straits Times or go to for more stories.

More about

Purchase this article for republication.



Your daily good stuff - AsiaOne stories delivered straight to your inbox
By signing up, you agree to our Privacy policy and Terms and Conditions.