More are shopping online

Market research firm Euromonitor International estimates that Singapore consumers will spend more than $1 billion online this year, up from $960 million last year, reported MyPaper on Dec 17.

But this industry has not been without problems.

Last month, The New Paper reported that some customers who had ordered from China's top online marketplace Taobao had their deliveries delayed.

And when they went to the warehouse, owned by courier service Dragonlink, at MacPherson Industrial Complex, they found themselves having to dig among the boxes to locate their own items.

MIX-UP

Users of SingPost's online shopping portal vPost were also left waiting for their items earlier this month, reported Channel NewsAsia.

This was a result of US online shops mixing up the orders and sending the purchases to the wrong warehouse for processing.

Online scams and credit card frauds have also been a concern for shoppers.

Last week, 17 people were investigated by the police for their suspected involvement in more than 70 online purchase scams, involving a total value of more than $134,000, reported The Straits Times Online.

This article was first published on December 27, 2014.
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