'More Singaporeans feel that they are owed a living'

'More Singaporeans feel that they are owed a living'

From "overfussiness" and complacency to an inability to accept criticism, many things about Singaporeans' attitudes to work irk Mr Victor Mills. The Northern Ireland-born Singapore citizen, 55, who took over as chief executive of the Singapore International Chamber of Commerce (SICC) last June, speaks his mind to Walter Sim.

What was your first impression of Singapore when you arrived 30 years ago?

When I graduated (with a master's in East European Political Science from the University of London), it was during a major recession and there were no jobs.

So I joined an international bank and was first posted to Hong Kong, and then Singapore in 1985.

What really impressed me about Singapore was that it preached good race relations - and actually had them.

This was different when compared to Northern Ireland (which had a lot of political violence at the time due to the Protestant and Catholic conflict) and it was the first thing that struck me about Singapore.

What also struck me, which we have since lost, is that Singapore was much more egalitarian and relaxed back then.

People didn't wear suits. They certainly didn't wear ties - even the Government or businessmen. Anybody could talk to anybody.

How have things changed?

We're now going through a period I saw in Hong Kong in the 1980s.

The level of materialism - what you wear, where you live, what you drive, what you wear on your wrist - has become a key determinant of the value of human life. This is absolute nonsense.

But it's the unintended consequence of the fantastic economic success which we have enjoyed. In our headlong rush for more money, a lot of values seem to have been lost.

The ability to communicate with anybody else is less evident, and people now, generally, want to interact only with people of their own perceived social group.

So we're now a more stratified and polarised society, which is why you hear people longing for the return of the kampung spirit.

What impact does Singapore's success have on workplace attitudes?

There are lots and lots of people - more than before - who feel that life, their employer and the Government owe them a living.

This has manifest itself in an overfussiness or a sense of entitlement which businesses, whether large or small, foreign or local, have been telling me about.

They all say the same thing. The problem may vary in degrees in different sectors, but it exists across all sectors.

But please don't get me wrong. There are hundreds of thousands of my fellow citizens who do a fabulous job, day in and day out.

One issue that has become a challenge for many businesses is excessive job-hopping. This has come about only because of our economic success and a very tight labour market.

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