But it will not be an "omnibus organisation", she stressed. "If the public already knows that certain areas are done by certain agencies, they have the expertise, there is no reason why we should create a bureaucracy to pull these services into a central unit."
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Here's a statement from the Ministry of National Development:
The Municipal Services Office (MSO) will be set up on Oct 1, 2014 to improve the Government's overall coordination and delivery of municipal services. The set-up of the MSO was announced by Prime Minister Lee Hsien Loong in his National Day Rally Speech on Aug 17, 2014.
Ms Grace Fu, Minister at Prime Minister's Office and Second Minister for the Environment and Water Resources and Foreign Affairs, will oversee the MSO. The office will be part of the Ministry of National Development (MND).
MSO work with agencies to improve municipal service delivery
The MSO is part of the Government's on-going efforts to improve the delivery of municipal services in Singapore. Municipal services are services that pertain to the upkeep and improvement of communal living environment of Singaporeans. These include managing the cleanliness of public areas, horticulture maintenance, and maintaining and repairing transport infrastructure.
The MSO's immediate priority over the first six months is to work with key government agencies to improve feedback management and customer service for these municipal services. These agencies are AVA, HDB, LTA, NEA, NParks, PA, PUB and SPF. The MSO, together with these agencies, will fine-tune current processes to manage and address public feedback on municipal issues, so that cases can be resolved more quickly and effectively. More agencies may be included if we assess there is a need.
In the longer term, the MSO will expand its scope to review service standards and improve operational processes. This would include systematically analysing feedback and identifying areas where multiple agencies need to work together better to resolve complex cases in a timely manner.
The MSO does not displace the feedback management functions of Government agencies and Town Councils. These agencies will continue to take charge of their domain areas so that the public can be served directly and effectively. The public should continue to direct their feedback to the respective agency as they have been doing so. The MSO will, however, help government agencies to resolve municipal issues, particularly in areas where multiple agencies are involved in a more efficient and coordinated manner, and in turn help improve the living environment for Singaporeans.