National Day Rally 2014: New Municipal Services Office to serve residents seamlessly

National Day Rally 2014: New Municipal Services Office to serve residents seamlessly
Minister in the Prime Minister's Office Grace Fu will oversee a new Municipal Services Office will be set up to serve residents in a more seamless way.

The new office aims to resolve the problem of residents getting frustrated when their complaints or requests bounce back and forth between several agencies.


Get the full story from The Straits Times.

The new Municipal Services Office (MSO) will get different agencies to work more closely together. One authority - the Ministry of National Development (MND) will coordinate all the agencies – LTA, PUB, NEA, NParks, HDB, AVA, Police, and focus on service delivery.

Targeting to reduce frustration when handling inter-agency issues, Mr Lee gave an example cited by South West District mayor Low Yen Ling, whose residents complained that the walkway to Bukit Gombak MRT station was often dirty. (Above picture)

One resident saw a fishball stick on the walkway one day. The next day, the same stick was still there. So Ms Low called up the agencies, to find out why the area was not being cleaned regularly.

Here was what she found:

On the left of the walkway is a slope, under NEA. In the middle is a park connector, under NParks. On the right is a pavement next to the road, under LTA. The different cleaners each had their own cleaning schedules. The fishball stick was on the right side, which was only cleaned every two days.

Mr Lee said that even though Ms Low sorted out the issue, she found it to be a frustrating and difficult experience, even though she is the Mayor.

Minister Grace Fu will oversee the Municipal Services Office, and work with Minister Khaw Boon Wan. More details on the MSO will be announced later.

He said the Government would try to do a better job, but added that citizens also had a role to play in making Singapore a better home.

He encouraged residents to be part of the solution by using technology like smartphone applications to give feedback and report incidents and problems they found.

Some apps that are already in existence include AMK Town Council's iConnect to report estate maintenance issues , LTA's MyTransport to learn about bus arrivals, available parking lots and traffic situations , and NEA's myENV  to provide updated information on PSI, dengue, water levels, weather, wind and deal with littering.

  

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