Since he heard about the earthquake that devastated his homeland, Nepali restaurateur Tom Shrestha has been unable to focus at work.
So the 45-year-old Singapore permanent resident toyed with the idea of organising a donation drive for people here to contribute towards the relief efforts in Nepal.
But before he could locate a space and confirm the list of items needed, things started spinning out of control.
A female customer had sent out a text message asking for donation items to be sent to Mr Shrestha's restaurant before he gave her the green light to do so.
Yesterday, Tims Restaurant & Cafe at Block 95, Lorong 4 Toa Payoh, was inundated with donors bearing a range of items they were hoping to drop off.
These included canned food, cup noodles and cereal. Others brought clothes and blankets.
They had to be turned away by a visibly distressed Mr Shrestha, who apologised profusely for the "wrong information" that had "spread like wildfire".
"The restaurant phone has been ringing the whole day. We have not confirmed the exact items needed and we don't have a proper place to store the items," he said, adding that the message was probably sent out last night.
"The customer sent me the message she intended to send out. I told her to 'hold on first', but she went ahead. We need another one or two days to get the details sorted out."
Mr Shrestha and his friends, who include about six doctors, businessmen and some cooks, are in touch with the Nepalese Society here and plan to travel to Nepal with the collected items.
To remedy the messy situation, Mr Shrestha posted messages on the restaurant's Facebook page, asking the public to refrain from donating until the logistics have been sorted out.
As at 10.30pm yesterday, Mr Shrestha told The New Paper that the Consulate of Nepal has offered him a space at Jurong Industrial Estate for storing donated items. Members of the public who wish to make donations can go to the restaurant's Facebook page for updates.
Mr Alan Goh, 47, had wanted to donate more than 200 tins of canned food.
The project manager said: "I've already bought them so I'll hand them over once they've found a space. We should all help however we can."
Some donors who had to be turned away by Mr Shrestha expressed unhappiness and asked if they could leave their items at the restaurant.
One of them, a woman who declined to be named, said she had spent more than $100 on food items including cereal, cup noodles and nuts.
She said: "I spent about two hours doing this and came all the way from Bukit Timah. I could have spent the time with my daughter instead. If you want to help, you have to be fast."
MONETARY DONATIONS MOST HELPFUL
If you want to help, give money instead of items.
This is the message that relief effort veterans have for members of the public who want to help victims of the Nepal earthquake.
Singapore Red Cross secretary-general Benjamin William said the organisation does not accept in-kind donations like clothes due to freight-related issues.
"Besides the need for permits, there may be delays in clearing the items at the airport due to the influx of donations from all over the world," he said.
"If there is a delay, a fine may even be imposed. That is after deploying extensive resources to collect, sort and pack at the initial stage."
Since launching the appeal for the Nepal earthquake on Sunday, the Singapore Red Cross has received more than 30 written queries on in-kind donations.
Mr William said monetary donations are encouraged as they give the flexibility of buying items more quickly at unaffected areas within the country or nearby countries.
Corporate Citizen Foundation technical adviser Hassan Ahmad, who is in Nepal, said that when he headed Mercy Relief for eight years, he came across people who insisted on donating in kind.
"They were well intended, but generally not appropriate. Clothes may not be culturally acceptable at the affected areas or food may not be within the dietary requirements," he explained.
Mr Johann Annuar, who is Medecins Sans Frontières Hong Kong's peer representative for Singapore, said his best advice for those who want to help in the relief efforts is to find someone they trust.
"Go with somebody you know personally, perhaps a friend who's doing something on the ground," he said.
"That way, he can tell you exactly what he needs. And if you do decide to donate money, at least it's with someone you trust.
HOW TO DONATE
Singapore Red Cross From now till May 31, the public can donate via cash, cheque, ATM transfer and iBanking.
Mercy Relief Singapore Donate via credit or debit card, cash, cheque, ATM transfer, iBanking or telephone.
Local mosques Donate via cash or cheque, or online via the Islamic Religious Council of Singapore website. Proceeds will be handed over to Mercy Relief.
This article was first published on April 29, 2015.
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