Public service must be more responsive to diverse and changing needs: DPM Teo

Public service must be more responsive to diverse and changing needs: DPM Teo
DPM Teo Chee Hean.

To do so, public officers and agencies should seek to understand Singaporeans' concerns and interests, and adjust policies and programmes accordingly, he said at the annual Excellence in Public Service award ceremony held at Gardens by the Bay.


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Here is a copy of DPM Teo Chee Hean's speech, from the Prime Minister's Office:

Head of Civil Service, Distinguished Guests, Colleagues, Ladies and Gentlemen, Good Afternoon to all of you

I am very happy to join you at this year's Excellence in Public Service Awards Ceremony at this beautiful location here at Gardens by the Bay.

Each year, we recognise public agencies and public officers who have done well to improve the lives of Singaporeans. We also recognise fellow Singaporeans who have partnered public agencies in service delivery.

Public Service - Working Together to Serve Singaporeans Better

The Public Service's mission is to develop policies and implement programmes that make Singapore better for Singaporeans. Our public service pioneers have brought Singapore from Third World to First: Growing the economy and creating jobs. Providing education, healthcare, and housing. Developing infrastructure such as roads and drains. Making Singapore clean and green and beautiful. Building up our defence and security capabilities while strengthening foreign relations.

They have provided a strong foundation for all of us to make Singapore even better as Singapore enters a new phase of development. We must continue to build on this foundation as the needs and interests of Singaporeans have become more diverse - due in part to better education, changing demographics, and broader and higher aspirations. Many Singaporeans also want to contribute their ideas and time to help make Singapore better - including how to improve public policy and services. How can the Public Service evolve to draw on their energy and ideas, to help Singaporeans achieve their aspirations, to build a better Singapore for all of us?

The Public Service must place renewed emphasis on "Working Together to Serve Singaporeans Better" in three areas. One, work more closely with one another, across agencies, to effectively resolve issues that Singaporeans face. Two, seek to better understand and respond to the needs of Singaporeans. Three, tap on the ideas and energy of Singaporeans, and create space for them to participate in the development of policies and implementation of programmes.

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