Recent disruptions go against improvement in train services: Lui Tuck Yew

Recent disruptions go against improvement in train services: Lui Tuck Yew

SINGAPORE - The numerous train breakdowns in the past few weeks have undermined commuters' confidence in the transport network and the general improvement in train reliability, said Transport Minister Lui Tuck Yew in Parliament on Wednesday.

Mr Lui said: "While I can accept the occasional breakdown or even a more severe disruption if it occurs very rarely, I am really upset with the current situation in the last few weeks."

"The incidents have inconvenienced too many commuters, disrupted their routines and schedules, and once again, undermined confidence in the transport network and the progress we had made."

Before the recent spate of train service disruptions, the 2014 Public Transport Customer Satisfaction Survey (PTCSS) conducted by SIM University (UniSIM) revealed that there was an improvement in the commuters' overall satisfaction with public transport.

It rose nearly three per cent from 88.5 per cent in 2013 to 91.3 per cent in 2014.

Meanwhile, commuters' satisfaction with train services improved for the first time in four years, rising nearly four per cent from 88.9 per cent in 2013 to 92.8 per cent in 2014.

The top three attributes with the most improvements were shortened waiting time, improved customer service and increased reliability respectively.

The Land Transport Authority (LTA) released these survey results on Wednesday, and noted the numerous train service disruptions.

LTA added that it will continue to work with rail operators to improve the reliability of the rail network.

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