Tigerair thanks Mr Muhammad Rasyid Abdullah for his feedback ("Simplify refund process for flights"; Tuesday).
Our customers were notified, via e-mail on April 20, of the suspension of the flight that Mr Muhammad Rasyid had booked.
We requested that customers who had paid for tickets through the AXS station contact our call centre.
This was so that we could collect some details we needed to send a cheque for the refund to the correct party.
This did not apply to customers who had paid for their tickets using credit cards, as the refunds would be made directly to their cards.
We apologise to Mr Muhammad Rasyid for the inconvenience he faced, and will take his views into account in reviewing our refund process.
Corporate Communications Officer
This article was published on May 17 in The Straits Times.
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