Samsung Singapore files police report over alleged robbery by imposter servicemen

Samsung Singapore files police report over alleged robbery by imposter servicemen
PHOTO: Samsung Singapore

It should be common sense that you should never let a stranger into your home without check his or her identity. However, the situation may be tricky if the stranger claims to be a personnel from a reputable company.

Recently, there were text messages being circulated warning others of robbers who claimed to be Samsung servicemen as well as alleging that such cases happened in Sengkang and Bedok.

Photo: Lianhe Zaobao

Some members of the public also brought it up on Singapore Police Force's Facebook page.

Photo: Facebook screengrab
Photo: Facebook screengrab

While no public statements have been made about the alleged robbery, part of the message is true - you may actually see people wearing a Samsung shirt around your neighbourhood.

But wait, they could really be Samsung personnels employed by the company.

As part of a promotion, Samsung Singapore is offering a complimentary cleaning service to customers with a Samsung washing machine.

Photo: Samsung screengrab

While interested customers can register for the service on their website, Samsung has also stated that their personnels could be going from door to door so as to reach more customers.

Photo: Facebook screengrab

This, however, makes it harder for one to verify the identity of a stranger claiming to be a Samsung serviceman since the alleged robbers were "wearing Samsung shirts" as well.

In light of this, Samsung has responded with some means of verification to identify their service engineers: "Our service engineers carrying out the cleaning service wear a Samsung uniform and carry a Samsung identification. Customers can also contact us at 1800-SAMSUNG (7267864) to verify the identity of our service engineers."

Photos of the Samsung uniform are posted on their website as well.

Photo: Samsung screengrab

On July 21, a spokesperson from Samsung said in a Channel 8 News report that they have filed a police report regarding the alleged cases of robbery by imposters of their service engineers. The company will also take action against any employee committing inappropriate or illegal acts, if caught.

The Singapore Police Force has also responded to a Facebook post on the matter, advising members of the public to stay vigilant and report suspicious persons or activities.

ongymm@sph.com.sg

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