Sim Lim store owner laughs as tourist begs for iPhone refund

Sim Lim store owner laughs as tourist begs for iPhone refund
/Mr Pham Van Thoai was so desperate he knelt down to beg the Mobile Air shop employees to return his hard-earned cash, but only got refunded less than half of what he paid.

A Vietnamese tourist had to get on his knees and beg for a refund when he found out that he had to pay an additional S$1,500 for an iPhone 6, Guang Ming reported.

Waiter Pham Van Thoai, 28, said he decided to buy the latest iPhone, which has not been released in Vietnam, for his girlfriend as a birthday present while on holiday in Singapore.

"I went to a shop in Sim Lim Square and got the smartphone at S$950 and as I was leaving, a worker asked me to pay another S$1,500 as warranty fees.

"I had earlier signed a document but I did not read it through as my English was not fluent. I assumed that the one-year warranty was complimentary. I was not told that I had to pay," he said.

"I was so shocked that I broke out into tears and knelt down begging them to refund me my money but they just laughed," he said.

It was only after the Consumers Association of Singapore intervened that he got a refund of S$400, which means he still lost S$550.

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